What shipping options are available on Templestclair.com?


We offer complimentary FedEx overnight shipping for orders placed before 12 pm that require a signature for delivery on all orders. For two-day or a preferred method of your own, please contact please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664.

What payment methods are accepted on Templestclair.com?


On Templestclair.com we accept payment through American Express, Visa, MasterCard, and Discover. Privacy is an issue that Temple St. Clair takes very seriously. We are committed to protecting your online shopping and browsing experience. See our entire privacy policy here.

Can I ship my order to an international location?


Yes, Temple St. Clair ships to many international locations. For more details on international shipping please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664.

Will my Temple St. Clair purchase arrive gift-wrapped?


Yes, all orders come with complimentary gift wrapping upon request.

Can I include a personalized gift message with my purchase?


Yes, we offer hand written gift notes with any purchase. Customers will be prompted at checkout if you wish to personalize your gift with a message.

Is all Temple St. Clair merchandise available for purchase online?


While our Fine Jewellery collection is available for online purchase, more information on one of a kind pieces from our High Jewellery and Haute Couture collections is only available through Client Services. Please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664 for more information.

What if I need extra help or advice about my purchase?


Our experienced client services specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift or self-purchase. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. Please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664 between the hours of 10am and 5pm EST Monday through Friday.

How can I check an order I placed on Templestclair.com?


To check the status of your online order, please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664.

How can I make returns or exchanges?


At Temple St. Clair, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 30 days for a full refund, exchange or credit. All purchases returned after 30 days can be exchanged or a credit will be issued. Please email clientservices@templestclair.com or call 800.590.7985 or +1 212.219.8664 to obtain a Return Authorization Label.

Is in store pick up available for items purchased on Templestclair.com?


Items purchased directly on Templestclair.com will ship directly to the address you select, such as your home or work address. To see our collection in person, please use our Store Locator.

Do other websites or stores sell authentic Temple St. Clair merchandise?


Yes, Temple St. Clair merchandise is available at our retail partners domestically and internationally. For more information on locations near you please see our Store Locator.

How do I understand measurement on product details?


Each piece is measured from end to end. For example, measurements provided for an Iconic Rock Crystal Amulet reflect the length of the jewel from the top of the bale to the very bottom of the granulations.

How do I clean my Temple St. Clair jewelry?


The safest way to clean your jewelry is lukewarm water and a mild dish soap. For any questions or concerns, please contact us at clientservices@templestclair.com, 800.590.7985 or +1.212.219.8664.